About Million Square Solutions
Built by a Customer Success practitioner, not a consultant.
Balbir Singh
Founder and Customer Success Leader
I have spent over a decade inside Customer Success, not advising on it, but doing it. Managing accounts, running QBRs, saving at-risk customers, building teams, and integrating AI into how CS works day-to-day.
I have built and led CSM teams managing 150+ SaaS accounts, building churn prediction frameworks, cutting QBR prep time by 50% using GenAI, and sustaining 100%+ Net Revenue Retention consistently.
Million Square Solutions exists because I know exactly what great CS looks like and I know most companies never get it. I built this to close that gap.
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Our Mission
To give every SaaS company access to world-class Customer Success through dedicated CSM teams powered by AI workflows and real SaaS expertise.
Fewer Accounts, Deeper Relationships
30-35 accounts per CSM vs industry average of 50-80. More time per customer means better outcomes.
AI-Native from Day One
Every CSM is equipped with GenAI tools. Oracle Certified AI expertise built into every engagement.
Outcomes Over Activity
We measure success by NRR, churn rate, and expansion revenue, not tickets closed or emails sent.
Work With Us
Ready to see what dedicated Customer Success can do for your SaaS business?
Book a Free Strategy Call